Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Our goal is to ship orders within 1-3 business days as long as we have items in stock.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Shipping Rates
At Aromaland, we strive to give you the lowest shipping rates possible. We negotiate low prices with our vendors and extend those special deals onto you. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound.
Shipping rates and methods are selected during the checkout process and prior to completing your order.
If you would like to handle freight costs from your end, please give us a call.
NOTE: For all purchases of products 55 gallons and larger, you must contact us for a shipping quote to complete the order.
1-800-933-5267 / customerservice@aromaland.com